Last updated: January 2025
1. Introduction
Conglorean Datalabs & Media Pvt Ltd ("we", "us", or "our") operates the Chatabs platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
2. Information We Collect
2.1 Information You Provide
- Account registration information (name, email, phone number, company details)
- Business verification documents
- Payment and billing information
- Communication preferences and settings
- Content of messages sent through our platform
- Support requests and feedback
2.2 Information We Collect Automatically
- Usage data and analytics
- Device information and IP addresses
- Log files and system activity
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information to:
- Provide and maintain our services
- Process payments and manage billing
- Facilitate WhatsApp Business API setup and verification
- Send service-related communications
- Provide customer support
- Improve our platform and develop new features
- Ensure platform security and prevent fraud
- Comply with legal obligations
4. Information Sharing and Disclosure
We may share your information with:
4.1 Service Providers
- Meta (WhatsApp) for Business API verification and service provision
- Payment processors for billing and transaction processing
- Cloud hosting providers for platform infrastructure
- Analytics providers for service improvement
4.2 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights and property
- Ensure user safety and platform security
- Investigate potential violations of our Terms
5. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Data Retention
We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and applicable legal requirements.
7. Your Rights
Depending on your location, you may have the following rights:
- Access to your personal information
- Correction of inaccurate data
- Deletion of your information (subject to legal obligations)
- Portability of your data
- Restriction of processing
- Objection to processing
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings.
10. Third-Party Services
Our platform may integrate with third-party services. This Privacy Policy does not apply to third-party websites or services. We encourage you to review their privacy policies.
11. Children's Privacy
Our services are intended for businesses and individuals over 18 years of age. We do not knowingly collect personal information from children under 18.
12. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@chatabs.com
Address: Conglorean Datalabs & Media Pvt Ltd, LiftX Coworks Upper Palace Orchards, 210/2, Bellary Rd, Sadashiv Nagar, Bengaluru - 560080, India